Customer Support

Akura has built a reputation for great quality and value and one of our key foundations is to provide excellent customer support. We provide a dedicated telephone support service, along with a website offering assistance on every aspect of our products, covering a customer helpline, warranty queries, spare parts and a complete aftersales service.

This service is provided to give the customer the advice and troubleshooting assistance they may need with any difficulties they may be experiencing. But it is also proven to minimise queries at store level, and significantly reduce the number of returns, something that is key to all our businesses.

You can contact our helpline on +44 (0)845 293 7698 or visit our website at for assistance, The telephone lines are open from 9.00am to 8.00pm Monday - Friday, Saturdays and Sundays from 10.00am to 4.00pm, Bank Holidays are as per Sunday opening hours.